FAQ

CartPilot is built to add a shopping assistant to your storefront without getting in your shoppers’ way. Real-world speed still depends on your hosting, theme and the other plugins you run.

An AI sales agent for WooCommerce and Shopify stores. From a chat window it helps shoppers discover products, get answers and buying advice, and put the right items in their cart.

Not in the usual sense. Typical chatbots handle basic support questions, while CartPilot focuses on pre-sale shopping: searching your catalog, comparing options, answering buying questions and moving products into the cart. Think of it as an AI shopping assistant built for product discovery and sales.

WooCommerce and Shopify merchants who want to take friction out of the buying journey and help shoppers decide faster.

No. It supports both WooCommerce and Shopify, and it works from your own product catalog, so the help shoppers get is always about products you actually sell.

• Search for products in everyday language
• Ask questions about a specific product
• Get advice on what to buy and compare options
• Reach relevant products faster
• Add items to the cart without leaving the chat
• Talk to it by voice on supported plans

Yes. Shoppers can add items straight from the conversation, which cuts the steps between finding a product and checking out.

Yes. Answers are drawn from your store’s product data, so shoppers get useful replies without clicking through several product pages or waiting on your support team.

Yes. Move to a higher plan whenever your store needs more shops, conversations, products or training items.

On monthly and annual plans you can top up with a credit pack and keep going. If you regularly need more, a bigger plan is usually the better long-term fit.

A conversation begins when a shopper starts interacting with CartPilot, and a single conversation can include many back-and-forth messages.

Yes. On monthly and annual plans your conversation allowance refreshes at the start of each billing cycle, so a plan with 400 conversations a month starts every cycle with a fresh 400.

Buy a credit pack to keep CartPilot running without changing plans. Packs are handy for launches, seasonal sales, ad campaigns and other traffic spikes.

Add-on conversation credits you can buy on top of a monthly or annual CartPilot plan.

Yes. Each pack is valid for 12 months from the date you buy it.

No. Credit pack purchases can’t be refunded.

Pick a credit pack for an occasional top-up. Upgrade if you run out regularly or need higher store, product or training limits every month.

BYOK stands for Bring Your Own Key. On the BYOK Lifetime plan you connect your own AI provider API key, so CartPilot doesn’t put a cap on your conversations.

Through the CartPilot WooCommerce plugin or Shopify app. Once connected, it uses your product catalog to power search, answers and recommendations.

Yes, on the Pilot, Growth, Scale and BYOK Lifetime plans. Voice isn’t part of the Free plan.

Extra information you add about your store, products, policies or buying advice, so CartPilot understands your business better and answers more accurately.

Yes. Using the information in your catalog, it explains how products differ and steers shoppers toward the option that suits them best.

It works alongside them. CartPilot handles everyday pre-sale and product questions at any hour, leaving your team free for the conversations that need a person.

It’s designed for standard WooCommerce and Shopify setups. If your theme or checkout is heavily customised, test compatibility before going live.