Every Feature Built to Close the Sale

Yes. Every feature on this page works the same way on both platforms. The only differences are how you install CartPilot and how you pay for it. Shopify plans are billed through your Shopify account, and Lifetime plans are available for WooCommerce stores.

CartPilot adds products directly to your real cart. When a shopper says “add the blue one in size M,” CartPilot injects the correct variant into the live cart session. No redirect, no hand-off, no clicking required.

No. On WooCommerce, install the plugin from WordPress.org and connect your CartPilot account. On Shopify, install the app, and your store connects automatically. CartPilot then syncs your catalog on its own, and most stores go live within minutes without writing any code.

Yes. CartPilot loads as an embedded widget that sits outside your theme layer. It does not modify your templates or conflict with page builders, checkout plugins, or existing live chat tools.

Shoppers tap and hold to speak. CartPilot processes the audio and responds in a natural voice. It works directly in the browser with no app download required, and everything shoppers can do by text, they can do by voice. Voice is available on all paid plans.

CartPilot recognizes when a question falls outside its knowledge base and tells the shopper clearly, then redirects them to your support channel. It does not guess or fabricate answers.

All communication between your store and CartPilot is authenticated using HMAC-SHA256 signature verification. Conversation logs are stored securely in your merchant dashboard and are not shared with third parties. CartPilot is built toward full GDPR compliance.

CartPilot syncs your products, categories, prices, stock levels, product options, and coupon codes. It also syncs brands on WooCommerce and collections on Shopify. For logged-in customers, it can look up their orders. You can upload policy documents and custom Q&A pairs too. Syncing runs automatically, so you never have to update CartPilot by hand.

Yes. A shopper can request a real person at any point, and CartPilot hands the conversation to your team. Your team replies from the dashboard, and the shopper sees the response right inside the same chat window. You can also set trigger words like “refund” or “complaint” to route conversations automatically, or step into any active conversation yourself when you think a human touch would help close the sale. Human Handover is included on the Growth and Scale plans, and on Lifetime Professional and Agency for WooCommerce stores.

CartPilot lets the shopper know your team will follow up, and the conversation can continue over email. When your team replies later, the response is sent to the shopper’s email automatically. You choose how you want to be notified: an instant email each time, a daily summary, or you can check the queue yourself.