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Effective date: 12 June 2026
Last updated: 1 July 2026
We want you to be happy with CartPilot, so we make it easy to evaluate before you pay: there’s a free plan, a live demo, documentation, tutorials, feature lists and merchant reviews, and our support team is glad to answer questions.
CartPilot is a StorePulse product from weDevs — an AI sales agent that helps WooCommerce and Shopify merchants turn browsers into buyers by searching products, answering questions and guiding shoppers to checkout.
Every AI conversation carries a real, metered cost, whether we run the model or you bring your own key on a Lifetime plan. That’s why refunds work differently from a one-off plugin purchase, as explained below. We always welcome feedback during a refund on how we can improve.
Try Before Buying: Your Peace of Mind
Start on the free plan — no card, no commitment. Connect your store, add training items and let the agent handle real conversations, with our support engineers on hand to help you set up.
7-Day Money Back: Risk-Free on Lifetime Plans
If CartPilot isn’t right for your store, Lifetime plans come with a 7-day, no-questions-asked money-back: ask within 7 days of your original Lifetime purchase and we’ll refund it in full.
Monthly and annual plans can be tried fully on the free plan first, and credit packs and conversations cost us as soon as they’re used — so the money-back applies to Lifetime plans only.
Refund Eligibility
The money-back can only be processed within 7 days of a Lifetime purchase. In addition:
- Monthly and annual subscriptions aren’t refundable, including unused time.
- Credit packs aren’t refundable, used or unused; credits expire 12 months after purchase.
- Used conversations and credits aren’t refundable.
- For bugs or malfunctions, we’ll try to fix the problem before considering a refund.
- We may refuse refunds in cases of bad faith or misuse.
- Consumers in the EU or UK keep any statutory rights this policy can’t limit.
Discounted or promotional purchases on any plan, including Lifetime, aren’t covered, and neither are upgrades or renewals; CartPilot’s decision in these cases is final.
Resolving Product Issues
Hit a bug, a connection problem or unexpected agent behavior? Open a support ticket before asking for a refund — our team will work to fix it, and your feedback helps us improve.
Policy for Automatic Payments
Monthly and annual subscriptions renew automatically by default to keep CartPilot running and up to date; you can switch renewal off whenever you like. Unless you cancel, we will:
- Renew your subscription for the next billing period.
- Charge your saved payment method automatically.
- Treat auto-renewal payments as non-refundable on every plan.
Cancel anytime from your account or by contacting us, even after an accidental purchase. You keep access until the paid period ends and won’t be charged again — cancelling stops future billing but doesn’t refund unused time.
Customer Support and Refund Requests
If you meet the criteria above, contact us to request a refund and we’ll handle it promptly and carefully. Thank you for choosing CartPilot to help grow your store.
Non-Refundable Scenarios
Refunds are not available for:
- Used Conversations and Credits: usage that has already been consumed.
- Subscriptions and Credit Packs: monthly plans, annual plans and credit packs.
- Promotional or Discounted Purchases: coupon, discount or campaign purchases on any plan, plus upgrades and renewals.
- Expired Timeframe: Lifetime requests made after the 7-day window.
- Licensing or Terms Violations: accounts that breached our Terms of Service or acceptable use rules.
- Refund Combined With a Chargeback: a refund requested alongside a chargeback for the same purchase.
- Third-Party Marketplaces: purchases through an app store or marketplace, which follow that platform’s refund process.
Refund Process
To request a refund:
- Contact Customer Support: email support@storepulse.co with your request, the reason and your purchase details.
- Refund Duration: eligible refunds are processed within 5–7 business days of review.
- Refund Method: refunds go to your original payment method via Stripe, Inc.; arrival time depends on your bank or card provider.
Acceptance of the Refund Policy
Buying a CartPilot plan, credit pack or Lifetime license confirms you’ve read and accepted this policy. If you don’t agree with it, please don’t make a purchase.
Updates to the Policy
We may update this policy from time to time and will announce changes on our website or other suitable channels, so please check back periodically.
Contact Us
Questions or need help? Email our support team at support@storepulse.co — we’re here to make sure you’re happy with CartPilot.
Thank you for choosing CartPilot and trusting our product.